Privacy Policy

Last Updated: 16 February 2026

1. Introduction

Orqelia ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website orqelia.com or use our electricity bill analysis services.

2. Data Controller

The data controller responsible for your personal data is:

Orqelia
C. Gabriel Miró, Nº 3, Edificio Wertice escalera 1 Planta 4 puerta 9
41704 Dos Hermanas, Sevilla, Spain
NIF: A39470603
Email: info@orqelia.com
Phone: +34 854 88 44 69

3. Information We Collect

3.1 Information You Provide

We collect information you provide directly to us, including:

Contact information (name, email address, phone number)
Electricity bills and consumption data when you request analysis services
Communication preferences
Any other information you choose to provide

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

Device information (browser type, operating system)
Usage data (pages visited, time spent, referring URLs)
IP address and approximate location
Cookie data as described in our Cookie Policy

4. How We Use Your Information

We use the collected information for the following purposes:

To provide electricity bill analysis services
To respond to your inquiries and requests
To improve our website and services
To send service-related communications
To comply with legal obligations
To protect against fraud and unauthorized access

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

Contract performance: Processing necessary to provide our services
Legitimate interests: Improving our services and website functionality
Legal obligation: Compliance with applicable laws and regulations
Consent: Where you have given explicit consent for specific processing activities

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service providers: Third parties who assist in operating our website and providing services
Legal authorities: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your personal data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under GDPR and Spanish data protection law, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your personal data
Right to restriction: Limit how we use your data
Right to data portability: Receive your data in a structured format
Right to object: Object to certain processing activities
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at info@orqelia.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. International Data Transfers

Your personal data is processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place as required by GDPR.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Email: info@orqelia.com
Phone: +34 854 88 44 69
Address: C. Gabriel Miró, Nº 3, Edificio Wertice escalera 1 Planta 4 puerta 9, 41704 Dos Hermanas, Sevilla, Spain

14. Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if you believe your data protection rights have been violated:

Website: www.aepd.es
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain